Privacy Policy
Marsares Realty India Pvt Ltd
Compliant with DPDP Act, IT Act, 2000 & Indian Data Protection Laws
Last Updated: November 30, 2025
Your Data is Secure
SSL/TLS encryption and AES-256 for all personal data
Your Rights Matter
Right to access, delete, and port your data anytime
Legal Compliance
Fully compliant with all Indian privacy regulations
1. INTRODUCTION
Marsares Realty India Pvt Ltd ("Company", "we", "us", "our") is committed to protecting your privacy and ensuring you have a positive experience on our website www.marsares.in (the "Website" or "Platform").
This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and your rights regarding your personal data.
Applicable Laws and Regulations
This Privacy Policy complies with:
- Digital Personal Data Protection Act, 2023 (DPDP Act)
- Information Technology Act, 2000 and related Rules
- Information Technology Rules, 2011
- Consumer Protection Act, 2019
- Real Estate (Regulation and Development) Act, 2016 (RERA)
- GDPR (for international users)
4. INFORMATION WE COLLECT
4.1 Information You Provide Directly
Account Registration:
- Full name and email address
- Phone number (with your consent)
- Password (encrypted)
- Address and location preferences
- Profession and property preferences
Property Inquiries:
- Full name and contact details
- Property ID and specific inquiries
- Budget range and timeline
- Preferred contact method
4.2 Information Collected Automatically
Technical Information:
- IP address and browser type
- Device identifiers and operating system
- Pages visited and time spent
- Cookies and tracking data
Location Information:
- IP-based location (automatic)
- GPS location (with explicit permission)
5. HOW WE USE YOUR PERSONAL DATA
| Purpose | Examples |
|---|---|
| Providing Services | Creating accounts, processing inquiries, matching properties |
| Communication | Sending updates, notifications, support responses |
| Marketing | Personalized recommendations, promotional offers (with consent) |
| Legal Compliance | KYC verification, AML checks, RERA compliance |
| Security | Fraud detection, protecting systems, investigating suspicious activity |
7. DATA SHARING AND DISCLOSURE
We Share Data With:
- Service Providers: Email, payment, hosting, analytics providers
- Real Estate Professionals: Agents, brokers, builders (for your inquiries)
- Compliance: When required by law or court order
- Business Partners: Only with your consent
We DO NOT:
- ❌ Sell your data to advertisers or third parties for profit
- ❌ Share sensitive personal data without consent
- ❌ Disclose information to unauthorized parties
11. YOUR RIGHTS AND CHOICES
🎯 Your Data Rights under Indian Law
✓ Right to Access
Know what data we have about you and request a copy
✓ Right to Correction
Correct inaccurate or incomplete information
✓ Right to Erasure
Request deletion of your data (with exceptions for legal compliance)
✓ Right to Data Portability
Export your data in a structured, portable format
✓ Right to Object
Opt-out of marketing communications anytime
✓ Right to Withdraw Consent
Withdraw consent for any data processing you've agreed to
✓ Right to Lodge Complaint
File complaint with Data Protection Board of India or relevant authorities
10. DATA SECURITY AND PROTECTION
We Protect Your Data With:
- 🔐 SSL/TLS Encryption for data in transit
- 🔐 AES-256 Encryption for data at rest
- 🔐 Multi-Factor Authentication for account security
- 🔐 Role-Based Access Control to limit data access
- 🔐 Regular Security Audits and penetration testing
- 🔐 Employee Training on privacy and security
- 🔐 Incident Response procedures for breaches
8. DATA RETENTION
How Long We Keep Your Data:
- Account Information: Duration of account + 3 years (legal compliance)
- Transactional Data: 7 years (tax and legal requirements)
- Communication Records: 3 years (dispute resolution)
- Marketing Preferences: Until you withdraw consent
- Log Data: 90 days (security and analytics)
- Cookies: As per cookie type (3 months to 2 years)
- KYC Documents: 7 years (AML compliance)
We delete data when:
- The retention period expires
- You request deletion
- Data is no longer necessary
- As required by law
19. GRIEVANCE REDRESSAL
Grievance Officer Contact:
Data Protection Officer / Grievance Redressal Officer:
📧 Email: privacy@www.marsares.in
📱 Phone: [Your Support Phone Number]
🏢 Address: [Your Company Address], Gurgaon, Haryana, India
Timeline:
- Acknowledgment: Within 5 business days
- Resolution: Within 30 days
- Escalation: Within 60 days if unresolved
You Can Also File Complaint With:
- Data Protection Board of India
- Telecom Regulatory Authority of India (TRAI)
- National Consumer Disputes Redressal Commission
- State authorities or courts
24. CONTACT INFORMATION
For privacy-related questions, concerns, or requests:
Marsares Realty India Pvt Ltd
📧 Email: privacy@www.marsares.in
📱 Phone: [Your Support Phone Number]
🏢 Address: [Your Company Address], Gurgaon, Haryana, India
🌐 Website: https://www.www.marsares.in
Last Updated: November 30, 2025
📋 Want to Exercise Your Rights?
You have the right to access, correct, delete, or port your personal data. Submit a request using the link below:
Submit Data Access Request